Privacy Policy
This Privacy Policy describes how Social Strategy Pro collects, uses, and protects your information when you use our website and services.
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Privacy Overview
At Social Strategy Pro, we understand that your privacy is fundamental to building trust. This Privacy Policy outlines our commitment to protecting your personal information and explains how we collect, use, and safeguard data when you interact with our website and services.
We are committed to transparency about our data practices and want you to understand exactly what information we collect, why we collect it, and how we use it to improve our services and your experience.
Information We Collect
Information You Provide Directly
This includes information you voluntarily provide when you interact with our website or use our services:
Contact Information
- • Name and business title
- • Professional contact details
- • Company information
- • Communication preferences
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
Technical Information
We collect technical data to ensure our website functions properly and to improve user experience:
- • IP address and approximate geographic location
- • Browser type, version, and settings
- • Device type, operating system, and screen resolution
- • Date and time of your visit
- • Pages visited and time spent on each page
- • Referring website and search terms used
Usage Analytics
We analyze how visitors use our website to improve content and functionality:
- • Click patterns and navigation paths
- • Form interactions and completion rates
- • Download and engagement metrics
- • Error messages and technical issues
Information from Third Parties
We may receive limited information from third-party services integrated into our website:
- • Social media profile information when you interact with our social content
- • Analytics data from web analytics providers
- • Security and fraud prevention information
- • Public business information for verification purposes
How We Use Your Information
We use the information we collect for specific, legitimate business purposes that benefit both our company and our clients. Here's how we use your information:
Communication
- • Send service updates and project notifications
- • Respond to questions and support requests
- • Share relevant industry insights and best practices
- • Provide information about new services or features
- • Send important account and policy updates
Service Improvement
- • Analyze website usage to improve user experience
- • Develop new features and service offerings
- • Optimize our website performance and functionality
- • Conduct research to enhance our methodologies
- • Test and refine our service delivery processes
Legal and Security
- • Comply with applicable laws and regulations
- • Protect against fraud and security threats
- • Enforce our terms of service and policies
- • Resolve disputes and investigate issues
- • Maintain records for business and legal purposes
Marketing Communications
We may use your information to send you marketing communications about our services, but only if:
- • You have explicitly consented to receive marketing materials
- • We have a legitimate business interest and you haven't opted out
- • The communications are directly related to services you've inquired about
You can unsubscribe from marketing communications at any time using the links provided in our messages.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share your information in specific, limited circumstances as outlined below:
Legal Requirements
We may disclose your information when required to do so by law or when we believe disclosure is necessary to:
- • Comply with a legal obligation or court order
- • Protect our rights, property, or safety
- • Protect the rights, property, or safety of our users
- • Prevent or investigate fraud or security issues
- • Cooperate with law enforcement investigations
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.
What We Don't Do
- • We never sell your personal information to marketers or advertisers
- • We don't share your information for others' marketing purposes
- • We don't provide your data to data brokers or aggregators
- • We don't use your information for automated decision-making that significantly affects you
Data Security
Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure and hosting
- • Regular security updates and patches
- • Firewall protection and intrusion detection
- • Encrypted data storage for sensitive information
- • Regular security audits and vulnerability assessments
Organizational Measures
- • Data protection policies and procedures
- • Regular staff training on privacy and security
- • Incident response and breach notification procedures
- • Data retention and deletion policies
- • Regular review of security practices
- • Third-party security assessments
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- • Active client data: Duration of service relationship plus 3 years
- • Website analytics: Up to 26 months
- • Marketing communications: Until you unsubscribe
- • Legal obligations: As required by applicable law
Security Incident Response
In the unlikely event of a security incident involving your personal information, we have procedures in place to respond quickly, assess the impact, contain the issue, and notify affected individuals and authorities as required by law.
Your Privacy Rights
You have important rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
Correction and Updates
- • Correct inaccurate or incomplete information
- • Update your contact preferences
- • Modify your service requirements
- • Change your communication preferences
Deletion and Restriction
- • Request deletion of your personal information
- • Restrict how we process your data
- • Object to certain types of processing
- • Withdraw consent for optional data processing
Marketing Controls
- • Unsubscribe from marketing communications
- • Opt out of certain types of data collection
- • Control cookie settings and preferences
- • Manage your communication frequency
International Data Transfers
Our primary operations are based in Greece, and we store and process your data within the European Union. However, some of our service providers may be located in other countries.
Data Transfer Safeguards
When we transfer data outside the EU, we ensure appropriate safeguards are in place:
- • Standard Contractual Clauses approved by the European Commission
- • Adequacy decisions for countries with approved data protection standards
- • Binding corporate rules for multinational service providers
- • Additional technical and organizational security measures
Children's Privacy
Our services are designed for businesses and professional use. We do not knowingly collect personal information from children under the age of 16. If we discover that we have collected information from a child under 16, we will delete that information immediately.
If you believe we have collected information from a child under 16, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.